Zonka Feedback

NOVEMBER 25, 2022

Customer retention and encouraging brand advocacy are both critical to any SaaS company's growth. Because most SaaS companies rely on recurring subscriptions and referrals to get more clients. However, the two cannot be achieved without exemplary customer experience.

Customer Experience 97

Customer Experience Customer Retention 97

Intercom, Inc.

FEBRUARY 12, 2019

The cost of selling SaaS can be pretty high. The median SaaS startup takes 11 months to make back the money spent acquiring a customer. This post was excerpted from “The Sales Handbook” The post Why SaaS growth isn’t just about acquiring new customers appeared first on Inside Intercom.

Sales 184

Sales 184

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. SaaS businesses have the unique responsibility of providing both basic and technical support. More in this guide: Why is SaaS customer support important?

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Customer Think

JULY 23, 2021

SaaS has allowed businesses of all shapes and sizes to get lean, save costs, and automate tedious day-to-day tasks. As the number of SaaS companies increase, providing plenty of different use cases, more and more businesses are getting their needs met on the cloud.

Technology 133

Technology Technology 133

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. However, common freemium SaaS mistakes can thwart this otherwise effective approach. Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. Limiting storage space. Limiting customer support.

Sales 118

Sales Social Media Engineering Technology 118

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

Customer Think

JUNE 19, 2023

More than 90% of sales employees in B2B SaaS companies face the challenge of value management and value selling. A Value Management survey conducted in 2020 found that 82% of B2B SaaS companies customers ask for value tools, beyond what the business is already offering.

B2B 80

B2B Sales Customer Loyalty 80

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

Zonka Feedback

JULY 12, 2023

Need to collect customer feedback for your SaaS business? This blog will help you choose the best Customer Feedback Tools for SaaS based on their unique features, pricing, and ratings on popular online platforms. If you are in the SaaS industry, collecting customer feedback should be one of your top priorities.

Customer Feedback 52

Customer Feedback Innovation 52

Intercom, Inc.

DECEMBER 5, 2019

? ?. Over a few decades, SaaS has evolved from a lofty concept to an integral part of the modern business landscape. In many respects, it’s now almost impossible to envisage a work environment that doesn’t rely on a SaaS product in some shape or form. Building successful SaaS companies in a rapidly evolving market.

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! So, without further ado, let’s explore the top 10 B2B SaaS feedback software options that can revolutionize the way you do business! What is B2B SaaS feedback software? How did we evaluate the B2B SaaS feedback software? How to choose the right software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Zonka Feedback

SEPTEMBER 15, 2023

SaaS, short for software as a service, is a business model where a company develops a piece of software and takes full care of its maintenance, security, infrastructure, and updates. Customers, in turn, access the software by paying a recurring fee (typically monthly or annually).

Customer Feedback 59

Customer Feedback 59

Help Scout

JANUARY 27, 2022

One of the best steps any SaaS company can take to improve customer retention is an investment in customer success. Read the full article

Customer Retention 124

Customer Retention 124

SurveySensum

AUGUST 17, 2023

Your customers will rate their score on a scale from 0 to 10 about their likelihood of recommending your SaaS product to others. Calculate your NPS Score for FREE Now you must be thinking about → What is a good NPS score for SaaS? → Is there any need to conduct SaaS NPS Benchmarking? What is a Good NPS Score for SaaS Industry?

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

Customer Think

NOVEMBER 18, 2021

You can ensure such word-of-mouth publicity for your SaaS business even in […]. We are witnessing more and more buyer-controlled customer journeys. Buyers check for online reviews and peer recommendations before making a purchase.

Customer Loyalty 122

Customer Loyalty 122

Intercom, Inc.

NOVEMBER 19, 2018

This is especially true in SaaS, where tools are constantly evolving to tackle bigger problems and more use cases. decision-makers in each B2B SaaS deal , so the clearer your initial pitch, the easier it will be for your contact to make those persuasive arguments. Make effective use of customer references. Clarity is contextual.

Sales 180

Sales Start-ups B2B 180

ClientSuccess

FEBRUARY 8, 2023

Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? The post Evaluating Who Should Own Saas Renewals appeared first on ClientSuccess. In conclusion, understanding who owns customer renewals is a complex issue that varies based on many factors.

Sales 71

Sales Customer Relationship Customer Retention 71

SurveySensum

FEBRUARY 5, 2024

This is why it’s vital to optimize SaaS design with strategic color choices in the digital world, subtly directing users, influencing emotions, and shaping their entire experience. This article delves into the captivating world of color psychology in SaaS design. 10 Strategies for Optimizing SaaS Design 1. Let’s begin.

Invoicing 52

Invoicing Customer Feedback Legal Net Promoter Score 52

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Proactively Optimizing SaaS Onboarding.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Customer Think

MARCH 3, 2024

The concept of subscription models are already quite popular in the SaaS B2B market. Thanks to the emergence of Cloud solutions that make software products available to the business on a subscription basis. Subscription models have had its impact on the consumer markets as well as on the B2B and enterprise-level business environments.

B2B 64

B2B 64

Intercom, Inc.

OCTOBER 24, 2022

Earlier this week, the Intercom team visited SaaStock Dublin for three days of incredible talks and informative workshops with the most exciting new SaaS companies in the industry. . One the biggest mistakes I see is SAAS companies adopting a ‘one size fits all’ approach”. Different company, different sales motion.

Sales 91

Sales Start-ups 91

SurveySensum

AUGUST 9, 2023

Welcome to the world of B2B SaaS, where your product’s success depends on keeping your customers happy. That’s where the SaaS onboarding survey comes in – like a flashlight that helps you see through the fog of customer preferences. What is a SaaS Onboarding Survey?

B2B 52

B2B Start-ups Customer Satisfaction Customer Relationship 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Education Social Media 82

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.

Sales 178

Sales B2B Start-ups Education 178

Zonka Feedback

JUNE 27, 2023

Build the best SaaS product in the market based on feedback collected from customer. Learn how to organize & process SaaS Product Feedback to gain valuable insights. Zendesk implemented a chatbot called AnswerBot in 2017. Within two years, it expanded its functionality into directing its customers to the answers they sought.

Customer Feedback 52

Customer Feedback 52

Zonka Feedback

JUNE 14, 2023

Customer Feedback fuels growth, innovation, and customer satisfaction for any SaaS business. And to collect valuable customer data, you need to design error-free Feedback Forms for SaaS.

Innovation 52

Innovation Customer Satisfaction Customer Feedback 52

Customer Think

FEBRUARY 21, 2023

As a result, SaaS companies must keep pace with these changing expectations to remain competitive and succeed in the eCommerce space. Introduction In today’s fast-paced, technology-driven world, customers have come to expect quick and convenient experiences in all areas of their lives, including online shopping.

Customer Experience 78

Customer Experience Technology Technology 78

SurveySensum

AUGUST 31, 2023

SaaS satisfaction surveys help you do just that. A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. But, make sure to create B2B SaaS onboarding surveys that actually yield results. Excited to explore further?

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

Customer Think

SEPTEMBER 5, 2023

In the realm of Software-as-a-Service (SaaS), where innovation and customer engagement are paramount, a revolutionary tool has emerged that promises to redefine how sales and marketing strategies are crafted – intent data.

Innovation 59

Innovation Sales Technology Technology 59

Help Scout

AUGUST 22, 2023

Measure and improve your customers' ability to be successful with your product by tracking these 8 key SaaS customer success metrics. Read the full article

75

75

Help Scout

OCTOBER 26, 2021

SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well. Read the full article

115

115

Zonka Feedback

SEPTEMBER 8, 2022

When it comes to choosing the right SaaS survey software, there are plenty of things to keep in mind. For starters, you should be able to collect actionable product feedback data from customers, segment the data into categories relevant to your survey goals, and close the loop faster.

Close the Loop 98

Close the Loop Customer Feedback 98

Shep Hyken

FEBRUARY 18, 2022

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months.

Customer Experience 65

Customer Experience Net Promoter Score B2B Non-Profits 65

Customer Think

NOVEMBER 19, 2021

Customer journey modelling and a belief in the efficacy of applying a structured journey to customer engagement through time is deeply ingrained in SaaS culture. That Customer Journeys deliver greater Customer Lifetime value is an article of faith for many. Why is this? Is it time to look to some other, better way of maintaining […].

Technology 80

Technology Technology Customer Experience 80