Top 10 gamification blogs
Callminer
NOVEMBER 14, 2018
To learn more about gamification, read our top ten blogs below. Contact centers need well-defined business goals that are easily tracked with captured speech analytics data.
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13 of the most popular Customer Experience blogs
Steven Van Belleghem
JANUARY 17, 2023
Shep Hyken’s Customer Service Blog. On his blog, he writes excellent pieces about customer service, customer loyalty, internal service, customer relations and customer experience. On his blog, he writes excellent pieces about customer service, customer loyalty, internal service, customer relations and customer experience.
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How to Create Blog Posts that Resonate with Your Customers
Customer Think
FEBRUARY 4, 2024
Do you want to learn how to create blog posts that resonate with your customers? Blogging is one of the best ways to improve brand awareness, build customer loyalty, and win over new visitors. If so, you’re in the right place!
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Blog Post: Power of Look-Alike Modeling
NGDATA
MARCH 28, 2024
Source The post Blog Post: Power of Look-Alike Modeling appeared first on NGDATA. LAM analyzes metrics to predict receptive customers, but tailoring interactions for individualized journeys is crucial.
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Blog Post: What is Customer DNA?
NGDATA
MARCH 6, 2024
Source The post Blog Post: What is Customer DNA? Customer DNA uses customer data to provide a complete view of customers, enabling enterprises to create personalized experiences that increase brand loyalty and customer value. appeared first on NGDATA.
Why Every Website Should Have a Blog
Customer Think
JANUARY 16, 2022
Maintaining a blog section on a website can take a lot of time, energy, and effort. Something that small business owners barely can afford. To do it well, businesses have to think about how to create a good content strategy, research which keywords to include to rank better, craft engaging posts, and, most importantly, publish […].
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Welcome to the CallMiner Research Lab blog: The cutting edge of innovation
Callminer
MARCH 31, 2021
Welcome to the CallMiner Research Lab blog! We are excited to share what we are working on and what we are thinking about.
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The 50 Best Debt Collection Blogs
Callminer
JUNE 19, 2017
To help you decide which blogs deserve your time, we have compiled a list of the 50 best debt collection blogs online!
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Want to hire great designers? Start a blog.
Intercom, Inc.
FEBRUARY 5, 2018
We’ve found that our blog is one of the most effective ways to attract great people. By writing a blog that’s aimed at other startups and designers we can talk about our mission, our values and our process to help readers get an inside look into what it’s like to work with us. Start a blog.
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The Customer Service Blog on Facebook
The Customer Service Blog
DECEMBER 15, 2022
You might already know that The Customer Service Blog has 250,000 readers around the world. But did you know that we also have a Facebook page where readers of The Customer Service Blog can interact with each other and share comments about our articles.
Blog: The Power of a CDP in Banking Digital Transformations
NGDATA
APRIL 3, 2024
Source The post Blog: The Power of a CDP in Banking Digital Transformations appeared first on NGDATA. The Intelligent Engagement Platform, a sophisticated customer data platform, allows for targeted marketing strategies and highly targeted interactions to enhance customer experiences.
We killed the blog. We hope you like it.
Intercom, Inc.
OCTOBER 2, 2018
While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. Data visualization of blog user research.
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Top 20 Customer Service Blogs You Have to Read in 2020
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.
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[DO NOT DELETE] Test Blog Post
Help Scout
AUGUST 22, 2023
[TO BE DELETED] Test Blog Post Read the full article
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5 Powerful Blogging Tips for Beginners for More Success
Customer Think
JUNE 30, 2021
Starting a new blog sounds fun and exciting. From setting up the blog, working on its technicalities, creating […]. But when it comes to managing it to grow and make money out of it, you might be intimidated. But that’s okay. As a blogger, there’s always a lot on your plate, especially if you’re working solo.
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96 6 Tips for Writing More Engaging Blog Posts
Customer Think
SEPTEMBER 26, 2023
The world of blogging is crowded, and standing out often boils down to one thing: Can you engage your readers? Writing a compelling blog post involves more than good grammar and accurate information – it’s about creating a narrative that hooks your audience from start to finish. Here are some tips and suggestions.
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VOZIQ’s Most Popular Customer Intelligence Blog Posts of 2020
VOZIQ
DECEMBER 17, 2020
We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. These blogs have garnered significant appreciation from your fellow readers. Although the blog primarily speaks about the pest control industry, it holds good for all subscription-based sectors across the world.
How a Blog Can Help You Generate Returning Customers
Customer Think
JULY 4, 2021
Have you been resisting starting a blog for your business? Even if you don’t know how to create or edit a website,starting a blog is easy when you […]. If so, you’re missing out on a great opportunity to generate loyal, returning customers who can’t wait to consume more of your content and buy your products.
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Content Syndication Not Guest Blogging Is My New Distribution Strategy
Customer Think
DECEMBER 16, 2022
I used to be pretty pro guest blogging, and now not so much. My approach to distributing my writing has changed dramatically over the years. Explaining my current syndication approach can help others better promote their writing. This is, however, not a technical guide. Originally published at [link] December 12, 2022.
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Customer Service Blog Celebrates New Milestone
The Customer Service Blog
DECEMBER 22, 2020
The Customer Service Blog has just hit a new milestone. The numbers are rising on a daily basis, making this one of the most popular independent blogs about customer service in the world. This is our 300th article since we began publishing on 2nd June 2016. That's an average of nearly 6 articles every month.
Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023
Comm100
FEBRUARY 6, 2023
The post Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023 appeared first on Comm100. Customers appreciate when companies make it easy for them to do business. Consider streamlining your processes, providing multiple channels for customers to contact you, and making information and resources easily accessible.
Five Customer Experience Blogs You’ve Got to Follow
UJET
JANUARY 11, 2018
But we have some good news: we’ve put together a list of five CX blogs you can follow to kick off the new year with great content delivered right to your inbox. With tons of knowledge and great minds to learn from, choosing where to focus your time can be a daunting task. Check them out below!
10 Valentine Blogs That Show Your Call Center Agents You Appreciate Them
Callminer
FEBRUARY 13, 2019
A call center employees job is not easy. But through technology, training and supportive management, employee engagement can thrive leading to a better customer experience.
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Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program
Comm100
JUNE 15, 2022
The post Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program appeared first on Comm100. Your customer experience program is not a one-time thing ; if it is to be successful, it must be created for long-term use, reacting to changes in user behavior and industry trends.
Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed
Comm100
SEPTEMBER 19, 2022
The post Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed appeared first on Comm100. With Comm100 AI Chatbot, you can easily create and customize a chatbot to fit your specific needs, powered by NLP, integrations, and personalization. Click here to learn more about Comm100 AI Chatbot.
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9 Strategies to Convert Your Blog Traffic Into Leads
SugarCRM
SEPTEMBER 30, 2021
Instead of hoping that visitors will somehow rediscover your blog later, you want to take actionable steps towards building a communication channel—so you don’t lose them. Here are nine ways to leverage your blog to capture leads, build a relationship with your audience, and ultimately convert them into new customers.
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Best sentiment analysis tools for 2024 and beyond
Callminer
MARCH 11, 2024
This blog offers tips for selecting the best sentiment analysis tool. Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs.
Guest blog: The Future of Customer Service: Changes & Challenges in 2022
Comm100
MAY 25, 2022
The post Guest blog: The Future of Customer Service: Changes & Challenges in 2022 appeared first on Comm100. Contact centers will have to utilize emergent technologies like AI and machine learning in order to respond efficiently to these developments.
Consumer Duty – How can contact centres help to comply?
Callminer
APRIL 24, 2024
Read this blog to learn more. Consumer Duty requirements were launched by the UK’s FCA in June 2023 and represent legally binding regulation for financial services. But what does this actually mean?
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How to Hire a Freelance Blog Writer for the Success of Your Small Business
Customer Think
NOVEMBER 29, 2021
Starting up a new business is like taking up the responsibility of a parent because startups need cherishing and nurturing exactly as a child does. It requires maximum safekeeping and immense support and effort till the time it can stand on its own two feet. With all that on your plate, wouldn’t it be great […].
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Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction
Comm100
DECEMBER 8, 2020
To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. The post Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction appeared first on Comm100.
Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads
Comm100
JULY 20, 2020
Guest blog – Nahla Davies is a software developer and tech writer. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. After all, not all blogging platforms are created equally, and choosing wrong can negatively affect the whole experience. You can find her on LinkedIn.
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Five 2024 AI trends for the contact center and beyond
Callminer
DECEMBER 26, 2023
Read this blog for five AI trends impacting organizations in the year ahead. As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly.
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Considering a homegrown generative AI solution for conversation intelligence? Here’s why it’s harder than you think
Callminer
SEPTEMBER 19, 2023
Read this blog to learn why. Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions.
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25 tips for selecting the best customer experience solution
Callminer
FEBRUARY 25, 2024
Read this blog to learn why CX is important and what to look for when selecting a CX solution. Improving CX is a top priority, so it’s not a surprise that there are a plethora of solutions available.
Three trends impacting the insurance customer experience
Callminer
OCTOBER 10, 2023
From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.
25 examples of responsible AI: How to leverage AI while minimizing risk
Callminer
NOVEMBER 29, 2023
Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk. Despite increased investments in AI, concerns about AI risks are also prominent.
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Generative AI isn’t the only answer: The role of specialized AI techniques in conversation intelligence
Callminer
OCTOBER 19, 2023
This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.
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Some kudos for our customer experience blog
Customer Bliss
JUNE 8, 2017
RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog? The other tools that help out our blog. Google search ranking.
How to maximize AI's impact with workflows
Callminer
APRIL 3, 2024
Read this blog to learn what it takes to operationalize artificial intelligence (AI) in contact centers and beyond, focusing on the significance of workflows and how they can help drive ROI.
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Our Top Ten Customer Experience Blogs of 2015
PeopleMetrics
DECEMBER 18, 2015
In keeping with millennia of human tradition, let’s look back at our top ten blog posts from 2015. If you haven't already, we invite you to subscribe to our blog ! Legend has it that in a damp, craggy cave, an ancient hunter-gatherer created the first list-based Web article. Keep an eye out for new posts in the new year!
Buyer's guide: Top customer experience software
Callminer
OCTOBER 29, 2023
Read this blog for important elements to consider when selecting the best CX software. Customers are the bedrock of any successful business, so providing excellent customer experience is crucial.
29 examples of AI use in data analytics
Callminer
MARCH 6, 2024
This blog explores the use of AI in data analytics to process, analyze, and derive insights. ChatGPT and generative AI have captured the attention of individuals and organizations alike.
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5 Most Popular Customer Experience Blog Posts of 2017
Customer Bliss
DECEMBER 28, 2017
As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already.
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