SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 19, 2024

Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that? Well, simple, by creating an effective survey design with good survey questions using a survey builder tool.

Net Promoter Score 52

Net Promoter Score Customer Feedback Construction Customer Survey 52

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Logicalware

APRIL 21, 2023

Learning a new platform to create surveys on and finding the best survey type for each interaction can be cumbersome. A one-size fits all survey type won’t suffice, so a convenient survey builder becomes a much-needed tool. You can easily customise existing templates of well-known survey types, like CSAT or NPS.

Actionable Insights 52

Actionable Insights NPS Customer Feedback Customer Expectations 52

SurveySensum

FEBRUARY 1, 2024

Prioritizing Features: Helps decide which product features matter most to users. This way, new product features focus on fixing real customer issues, not just coming up with ideas that might not be useful. Post-purchase surveys capture fresh reactions and pinpoint specific issues. Let’s see how we can do that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

RateMyService

JANUARY 18, 2023

Survey lenses help you with deeper and more granular insights What are survey lenses? A survey lens is any data associated with your survey respondent. Then create a survey lens by clicking the ‘+’ next to ‘Manage your survey lenses’. You’ll be presented with the various survey lenses you’ve set up.

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SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. And not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features. . But that’s not it, with these and so many other features, Jotform comes with its own limitations and that’s why people have started looking for alternatives. . Zoho Forms.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

RateMyService

NOVEMBER 30, 2021

Shorten and customise survey links to make them SMS friendly. The links also store customer info that is pre-filled for them in the survey. This release allows you to shorten, customise and share survey links through social messaging apps or as QR codes. To copy this link, click on share options in the survey builder menu.

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SurveySensum

JULY 2, 2023

SurveySensum SurveySensum is one of the best CSAT survey tools available in the market. It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation.

Sales 52

Sales Customer Feedback Start-ups CX 52

RateMyService

JUNE 24, 2022

This feature is available on the Enterprise tier. This feature is available on the Enterprise tier. You can activate emojis across all CX opinion scales in the survey builder. This feature is available on all tiers. They may not be affecting a large percentage of your customers for now, but keep an eye on them!

Sentiment Analysis 52

Sentiment Analysis CX 52

Intercom, Inc.

NOVEMBER 17, 2021

Want to see these features in action? Ensure that your customers always receive business critical messages with event-based and schedule-based messaging, granular email subscription settings, and transactional email deliverability features. Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Conversational support.

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

ProProfs

MAY 3, 2023

Bonus Read: How to Conduct a Customer Service Assessment Unoptimized features Though ClassMarker has valuable features, they are not optimized to offer a seamless user experience. Here’s what ClassMarker customers have to say about the unoptimized features, “…there is no recognition of upper and lower case.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Bonus Read: How to Conduct a Customer Service Assessment Unoptimized features Though ClassMarker has valuable features, they are not optimized to offer a seamless user experience. Here’s what ClassMarker customers have to say about the unoptimized features, “…there is no recognition of upper and lower case.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

AUGUST 2, 2020

It has features over and above the basic versions to be a more scalable tool that is designed to handle larger levels of data. You can give your quizzes a touch of your branding with the white-labeling feature. Let’s have a look at the difference that an Enterprise Quiz Builder makes. So, here you go: Lead Forms.

Compliance 105

Compliance Education Social Media Sales 105

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

ProProfs

MAY 3, 2023

It is powerful and comes with all the features you could possibly ask for in any quiz maker. In this post, we’ll uncover some of the top alternatives to FlexiQuiz and get an overview of their features, pricing, and why we picked them. You can use FlexiQuiz for free or access advanced features with its higher plans.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

It is powerful and comes with all the features you could possibly ask for in any quiz maker. In this post, we’ll uncover some of the top alternatives to FlexiQuiz and get an overview of their features, pricing, and why we picked them. You can use FlexiQuiz for free or access advanced features with its higher plans.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

JANUARY 6, 2022

Other important features include: Availability of employee skill assessment templates so that you don’t need to begin from scratch every time. So, we’ve compared the top ten employee assessment software in terms of their features, functionality, and pricing. Drag & Drop Builder. Evidence-based survey templates.

Start-ups 52

Start-ups Artificial Intelligence AI Sales 52

RateMyService

MARCH 14, 2021

Use logic jump to create surveys that respond to respondents’ answers. link] Set up logic jumps: Start by sketching out your survey, including the logic structure. Consider if you need to include logic jumps at all in one survey, or if it would be better to create multiple, more specific surveys.

NPS 40

NPS Start-ups 40

Intercom, Inc.

DECEMBER 28, 2022

We also published nearly 50 new podcasts, featuring interviews with high-profile guests such as Hubspot CEO Yamini Rangan and Profitwell founder Patrick Campbell. Above all, thanks for reading, sharing, and listening to our content. We learn a lot from our customers, so we want to share those learnings with all of you, too.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

JANUARY 5, 2023

It gathers insights on your product prototype, onboarding process, product experience, why customers churned, new features, bug reports, and other issues. We’ve collected the market’s top 10 product feedback tools with all their pros and cons, user reviews, and features just for you. . Why do you need product feedback tools?

NPS 52

NPS Start-ups Customer Service Customer Satisfaction 52

SurveySensum

DECEMBER 1, 2021

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. Survey Volume. SurveySensum.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

MARCH 25, 2024

Those pesky little windows are called exit pop-up surveys and can save between 10-15% of abandoning visitors. Exit intent popups are a type of website popup survey that is triggered when a visitor shows intent to leave the webpage. So, launch popup surveys with SurveySensum and understand your customers better!

Sales 52

Sales Education Customer Retention Customer Satisfaction 52

Zendesk

FEBRUARY 15, 2024

Using a customer satisfaction bot template, you can automatically reach out to customers with a satisfaction survey following their support interactions. Surveys can make customers feel like their opinions are valued and provide your business with valuable insights you can use to improve your customer experience.

E-commerce 52

E-commerce Net Promoter Score CX NPS 52

Comm100

NOVEMBER 25, 2020

To help you understand how to add live chat to your website, we have created this simple step-by-step guide that shows the most typical integration, while detailing the key features of the Comm100 Live Chat setup. How you add live chat to your website will differ slightly depending on the content management system or website builder you use.

Customer Satisfaction 52

Customer Satisfaction Customer Service 52

SurveySensum

NOVEMBER 25, 2022

For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action. . Following is an example of a CES survey question for you. . This is the importance of CES but do you know what questions you should ask while creating CES surveys? So, what is CES?

Customer Journey Map 52

Customer Journey Map Start-ups NPS Customer Retention 52

SurveySensum

MARCH 3, 2022

Mandatory features to look for in a great VoC tool? It must-have features that support you in 3 core functional areas: Data Collection. Best Features. Use pre-built surveys, emails, chats, SMS, and other external sources to collect customer feedback and understand what a customer expects. . Best Features.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Confirmit

JUNE 11, 2018

Confirmit’s e-learning is an excellent complement to the instructor-led Learning Academy courses, providing beginners with the tools they need to get started designing surveys or exploring their data. Experienced users will benefit from rapid and convenient training for new products and features. Survey Designer.

VOC 45

VOC CRM Voice of the Customer 45

Confirmit

MARCH 8, 2018

The Horizons platform is extremely powerful with a wide variety of features and functionalities for survey authoring, data management, and reporting. Optional modules and features can also be enabled to enhance the core platform, providing additional functionalities.

Text Analytics 40

Text Analytics Government Voice of the Customer 40

Help Scout

JULY 8, 2021

For example, many paid, shared inbox tools include features that allow you to automate certain manual tasks, such as assigning customer conversations to specific team members. The features mentioned above greatly reduce the effort for support staff and let them focus on providing the highest quality support possible. Gmelius.

Outlook 115

Outlook Start-ups Customer Service Customer Expectations 115

SugarCRM

NOVEMBER 16, 2020

Use the platform’s built-in SEO audit feature to determine how well your business performs with respect to various SEO metrics such as links (external and internal), page speed, and performance on mobile. Develop your landing pages using the platform’s landing page builder. Capture Leads with Automated Marketing Campaigns.

CRM 52

CRM Social Media Sales Compliance 52

Confirmit

JUNE 11, 2018

Confirmit’s e-learning is an excellent complement to the instructor-led Learning Academy courses, providing beginners with the tools they need to get started designing surveys or exploring their data. Experienced users will benefit from rapid and convenient training for new products and features. Survey Designer.

VOC 40

VOC Voice of the Employee CRM Voice of the Customer 40