Zendesk

APRIL 29, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. It integrates deeply with ticket information to leverage the full power of Zendesk triggers, automations, views, and reporting. Lime Integration. It is highly adaptable and supports all Zendesk functions.

Artificial Intelligence 98

Artificial Intelligence Contact Center CRM Omnichannel 98

Zendesk

DECEMBER 14, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Youtube + ChatGPT AI Assistance Youtube + ChatGPT AI Assistance (Support) (paid) offers YouTube channel integration for Zendesk, allowing users to manage multiple accounts within a unified inbox.

AI 52

AI Social Media Compliance Contact Center 52

Zendesk

SEPTEMBER 20, 2023

Addie Wallace , senior director at Wine.com , sat down with Conversations with Zendesk host Nicole Saunders to share how her company focuses on helping its customers cut through the static so they can discover wines that fit their palates.

Customer Feedback 85

Customer Feedback Customer Loyalty Customer Experience 85

Zendesk

MARCH 14, 2024

Previously, Zendesk WFM would default minimum staffing to two during low/no volume times as one person may take a break. Zendesk works with tons of computer phone integration providers, and on Zendesk WFM you can use workstreams to account for this channel even if it’s not native to Zendesk.

52

52

Zendesk

MAY 27, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. The Zendesk Sell integration enables you to create targeted marketing and customer engagement opportunities in Dotdigital with your Zendesk Sell account data. Dotdigital.

E-commerce 96

E-commerce Social Media Technology Technology 96

Zendesk

NOVEMBER 29, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Kore.ai (SunCo) is the Gartner Magic Quadrant Leader in conversational AI and brings intelligent Virtual Assistant automation to Zendesk Sunshine Conversations. Support Change Assistant.

Finance 98

Finance AI VOC Construction 98

Zendesk

NOVEMBER 14, 2023

Zendesk AI for EX teams It’s no secret that HR and IT teams are at the forefront of helping employees navigate the workplace, from pivoting between different working models (remote, in-office, and hybrid) to employee onboarding and offboarding, answering employee questions, and much more. Keep reading to discover our latest EX features.

Innovation 52

Innovation AI Finance Customer Service 52

Zendesk

OCTOBER 31, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Insights are available to all Zendesk Support users, whether they’re subscribed Talk Agents or not, as all Zendesk Support users can see the Sentiment Analysis, Gen AI Narrative Summary, and Speaker Separated Transcription.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

Zendesk

SEPTEMBER 21, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. PlentyMarkets App by LEAFWORKS PlentyMarkets App by LEAFWORKS (Support) links Plentymarkets customers and their order history to your Zendesk tickets. and a direct link to delve deeper into these details via your Shipmondo dashboard.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

Zendesk

DECEMBER 16, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. Zendesk offers a ticketing system designed to help companies track, prioritize, and solve customer support interactions. Flow (Support) increases your agents efficiency by integrating Flow services directly into Zendesk.

Machine Learning 96

Machine Learning AI Sales CRM 96

CSAT.AI

FEBRUARY 22, 2023

You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. The 2023 Zendesk CX Trends Report reveals customers are becoming more comfortable with being served by AI and companies are investing in it. They have a high cost of integration and maintenance.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

Zendesk

DECEMBER 15, 2022

Zendesk supports the verification process. Given a partnership that dates back to 2019, it made sense for the IRC to turn to Zendesk. The Zendesk Tech for Good program first partnered with the IRC in its efforts to provide a safety net for asylum-seekers at a Welcome Center in Phoenix, AZ. And while the U.S.

Government 98

Government 98

Logicalware

SEPTEMBER 28, 2021

Zendesk Integration. integration?with? Whenever an agent receives an inbound call or makes an outbound call, a ticket is automatically created in Zendesk Support. integration?app?to You can learn more about our Zendesk Integration on the Puzzel Marketplace. Puzzel’s new?integration?with? all Puzzel?calls?from

Customer Service 98

Customer Service Scorecard Construction Actionable Insights 98

Zendesk

JANUARY 31, 2024

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or follow us on LinkedIn for all the latest news, insights, and big ideas from Zendesk. Consumers do not want security tacked on to their experience,” said Edwards-Lebair.

AI 59

AI CX Customer Experience Customer Service 59

Zendesk

NOVEMBER 29, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. Square by ChargeDesk (Support) (Chat) (Sell) lets you instantly view every customer’s billing history next to support tickets, chat conversations, and Zendesk Sell information. Square by ChargeDesk. Geckoboard for Sell.

CXM 105

CXM Sports Contact Center B2B 105

Zendesk

OCTOBER 2, 2023

Raphael Fontes , senior vice president of customer operations at Squarespace, joined Conversations with Zendesk podcast host Nicole Saunders recently to explain how—and why—his company integrates customer feedback into product development.

Customer Feedback 64

Customer Feedback Customer Satisfaction AI 64

Lumoa

FEBRUARY 17, 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! Insights widget has been updated! Our Insights widget has been updated to now have simpler options.

Voice of the Customer 83

Voice of the Customer Start-ups AI 83

Zendesk

APRIL 13, 2023

We hope you’ll join us in carving out a little of your time to reset and refresh at our annual conference, Zendesk Relate , where we’ll take a look at the future of CX and share some big, exciting news about Zendesk AI. You may have caught our announcement about our new OpenAI integration. Needless to say, we’re excited.

AI 98

AI CX Customer Service Customer Experience 98

Zendesk

FEBRUARY 6, 2024

As such, we acquired Tymeshift in June 2023 to give organizations using Zendesk an easier way to manage their teams. However, managers could not previously track their agents’ activities while working on tasks outside of Zendesk. The latest updates on Tymeshift represent a significant advancement in workforce management for Zendesk.

Artificial Intelligence 59

Artificial Intelligence Finance AI CRM 59

Zendesk

JULY 27, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Bazaarvoice Bazaarvoice + Zendesk (Support) integration enables you to build an efficient, effective UGC program that delivers high-quality customer experiences and improves customer service across the shopping journey.

E-commerce 52

E-commerce AI Retail Education 52

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more! Not just history – integrations will pull future data the day after it comes in! No code required!

Start-ups 83

Start-ups AI 83

Zendesk

FEBRUARY 8, 2022

Zendesk commissioned Forrester Consulting to construct a Total Economic Impact (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software. Director of systems and service technology, Vimeo.

Construction 98

Construction Technology Technology Customer Experience 98

Zendesk

MARCH 6, 2023

Zendesk is an extensible solution that allows you to integrate and take action across different systems–including telephony systems–so you can deliver exceptional experiences without disrupting your existing infrastructure. At Zendesk, we empower you to deliver modern CX that is adaptable to your use cases.

Transportation 52

Transportation CX 52

Inside Customer Service

JANUARY 11, 2024

Birdie integrates with a lot of customer service platforms, such as Zendesk : Another option is Gryyp. Technical support teams can use Birdie to enable customers to share a screen capture video when they submit a ticket. Customers don't need any special software, which makes it easier for them to share.

Customer Service 235

Customer Service 235

Zendesk

OCTOBER 19, 2023

Meet Derek Smart businesses are integrating AI-powered bots into their customer experience platforms to provide exceptional service across all channels. The solution: Zendesk No more babysitting your bots. Only Zendesk AI is built on billions of real customer service interactions. appeared first on Zendesk.

AI 52

AI Innovation Technology Technology 52

Zendesk

MARCH 18, 2024

With the latest advancements in artificial intelligence, these organizations have the opportunity to make their service processes more efficient, which allows service agents to deliver both speedy and quality service interactions with their customers.

Artificial Intelligence 52

Artificial Intelligence AI 52

Zendesk

MARCH 30, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. These tickets are seamlessly added in Zendesk. Asana’s Zendesk integration helps teams escalate requests and complete the feedback loop between Zendesk and Asana. Connect Zendesk Sell with 30+ apps with ZigiOps.

Scorecard 98

Scorecard Invoicing Engineering AI 98

Zendesk

JANUARY 17, 2024

The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. 70% of CX leaders plan to integrate generative AI into many of their touchpoints in the next two years. Seamless integration An intelligent CX leverages customer data to provide more personalized and proactive experiences.

Customer Experience 52

Customer Experience Omnichannel AI E-commerce 52

Zendesk

JUNE 29, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Solve customer inquiries faster with access to relevant information from TikTok Shop, such as order, shipping, payment, and return information—all without leaving Zendesk. All conversations from a buyer will be kept in one ticket.

Invoicing 52

Invoicing AI Legal CRM 52

Zendesk

JANUARY 30, 2024

My time at Zendesk has shown me just how important and effective demand generation is as a starting point. With the right strategy and the comprehensive resources Zendesk offers, you can reach new leads and turn them into clients. This can help enhance the visibility of your events and campaigns while generating Zendesk leads.

Social Media 52

Social Media Start-ups Sales CX 52

CSAT.AI

MAY 31, 2023

There are tools you might already be using or that integrate with the ones you already have to make tracking easier. Triggers on Zendesk Zendesk provides a set of standard conditions that then cause automatic triggers – like a customer being emailed after their ticket is opened. Agent Compliance Support with CSAT.AI

Compliance 84

Compliance Sentiment Analysis AI Customer Relationship 84

Zendesk

SEPTEMBER 7, 2022

Retail Champions report using more tools than Starters to get 360-degree views of customers, but this information must be integrated because data fragmentation hinders seamless CX. The company leverages Zendesk to drive loyalty by delivering personalized service to its customers through an omnichannel approach.

Retail 98

Retail CX Non-Profits Omnichannel 98

Comm100

OCTOBER 17, 2023

Comm100 Freshdesk Intercom Help Scout Hubspot Service Hub Kayako Kustomer LiveChat Zendesk Zoho Desk Comm100 Comm100 is a global provider of omnichannel communication software that helps organizations to deliver optimal engagement through the perfect balance of human-bot engagement.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Zendesk

JUNE 5, 2023

Key takeaways: Zendesk messaging is HIPAA-enabled, meaning healthcare organizations can manage their conversations at scale. That’s where Zendesk comes in. In order to manage their customer conversations, they deployed Zendesk. They deployed Zendesk messaging in order to shorten response times and increase efficiency.

Healthcare 91

Healthcare Compliance CX Education 91

Zendesk

APRIL 7, 2023

Many of our customers started with homegrown solutions only to realize that their systems couldn’t meet their needs or deliver the ease and efficiency that Zendesk can. Seventy-five percent of customers say the Zendesj Suite reduced time spent administering their support solution (Zendesk, 2022).

Compliance 52

Compliance AI Gaming Start-ups 52

SurveySensum

MARCH 20, 2024

Seamless Integration: SurveySensum seamlessly integrates with existing systems and platforms, enabling smooth data flow and ensuring that the insights gained from survey data can be easily incorporated into existing workflows for enhanced efficiency and effectiveness. It also offers CRM Integration with support tickets.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Zendesk

MAY 4, 2023

Zendesk Relate is happening in just a few days. I’ll be covering Relate for my audience, and in the final days leading up to the event, I had the opportunity for a quick Q&A with event emcee Nicole Saunders, Director of Community at Zendesk. So, what are some things you’re most excited about at Zendesk Relate this year?

AI 96

AI Start-ups Customer Experience CX 96