Intercom, Inc.

APRIL 30, 2020

” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers. The Intercom platform has long been available to anyone who wants to build powerful integrations with Intercom.

Sales 223

Sales Start-ups Customer Relationship Technology 223

SurveySensum

MARCH 15, 2024

Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. This integration guarantees efficient workflow control as the user doesn’t have to switch between multiple tools. It offers a large selection of design themes and integrated photo and video libraries.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Zendesk

DECEMBER 15, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Merge for Zendesk Support and Sell (Support) (Sell) lets you add ticketing and CRM integrations to your platform of choice within a day. Users in your Slack workspace can submit and track tickets without leaving your Slack workspace.

Construction 52

Construction Artificial Intelligence Outlook Government 52

Zendesk

JUNE 29, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. The Zendesk integration allows agents to see customers’ last survey response to help give conversation more context. Worknet (Support) helps companies support their internal and external customers natively inside Slack.

Invoicing 52

Invoicing AI Legal CRM 52

SurveySensum

FEBRUARY 28, 2024

Integration : No one likes a solo act. Your feedback tool should be the life of the party by seamlessly integrating with other tools your team already loves – think Slack, Google Suite, etc. Advanced reporting and robust analysis features are the backstage pass to turning feedback into actionable insights. G2 Review: 4.7/5

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Zendesk

JULY 9, 2021

Similar to WhatsApp and Facebook Messenger, businesses can use the Messenger API to handle customer conversations at scale by integrating it with their customer service software. For our small team, the ability to scale conversation and influence perception is integral to our success. Over 10 million people use Slack daily.

Customer Service 98

Customer Service Start-ups B2C Customer Satisfaction 98

Intercom, Inc.

FEBRUARY 19, 2019

At Intercom, we’ve grown a marketplace of more than 150 apps and integrations that are designed to help you streamline your workflows, keep your tools in sync and reduce friction in your sales cycle. With the Slack app for Intercom , you can route conversations to specific Slack channels based on your team inboxes. That’s a lot!

Sales 163

Sales Outlook CRM Start-ups 163

Customer Service Life

FEBRUARY 4, 2019

Integrate Slack with support tools. Slack has revolutionized contact center communication. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?” I thought Slack had completely disrupted their space. Wait, what? Supercharge self-help.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

SurveySensum

NOVEMBER 23, 2023

It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. Integration The workload gets simplified when all of the platforms and applications you use every day perform well together. So look for an NPS tool that integrates with your existing applications seamlessly.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Customer Service Life

APRIL 27, 2018

Furthermore it integrates with a variety of systems including Zendesk and Salesforce. I recently wrote a couple articles about how support teams use Slack — one about using it to improve communication and the other about ways to keep it organized. Their platform has a variety of integrations including Salesforce and Zendesk.

Contact Center 68

Contact Center Net Promoter Score Machine Learning NPS 68

Zendesk

JULY 27, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Bazaarvoice Bazaarvoice + Zendesk (Support) integration enables you to build an efficient, effective UGC program that delivers high-quality customer experiences and improves customer service across the shopping journey.

E-commerce 52

E-commerce AI Retail Education 52

RateMyService

JANUARY 18, 2022

Connect to your ticketing platform through ‘Integration settings’ on the left-hand menu and ‘Tickets’ on the right-hand list. We currently support integrations with Freshdesk, Infobip (conversations), Slack, Zendesk and Zohodesk. Clicking on any icon brings up a how-to guide on the right-hand side to walk you through the setup.

Customer Experience 52

Customer Experience 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. As part of that partnership, they’re going to demand more from you in terms of roadmap and key integrations.

Sales 177

Sales Start-ups Technology Technology 177

SurveySensum

FEBRUARY 14, 2024

Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Look for options with APIs or integration features compatible with popular HR systems. This ensures a cohesive experience across your organization’s tech stack.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Intercom, Inc.

OCTOBER 5, 2018

By getting new users to integrate your product across multiple platforms, you’re increasing the likelihood your product will become a recurring part of their lives. integrating with third parties), or offer additional value for no extra work (e.g. Thank them for their custom and let them go. It does more harm than good.

Customer Retention 199

Customer Retention Education Start-ups Customer Loyalty 199

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The request for integration is taken on priority.

NPS 52

NPS Social Media Text Analytics Outlook 52

Intercom, Inc.

SEPTEMBER 6, 2022

It’s completely hands-off and engineers get an automatic Slack notification once the change is live. Applying the “build in small steps” principle to Intercom’s Salesforce integration.

Engineering 138

Engineering Start-ups Gaming Sales 138

Zendesk

DECEMBER 14, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Youtube + ChatGPT AI Assistance Youtube + ChatGPT AI Assistance (Support) (paid) offers YouTube channel integration for Zendesk, allowing users to manage multiple accounts within a unified inbox.

AI 52

AI Social Media Compliance Contact Center 52

Fonolo

JUNE 22, 2021

Set up Slack, MatterMost, RocketChat, WhatsApp, or another internal network to encourage open, honest, and constant communication within and across teams. This is why it’s integral to find ways to entice and re-engage them via incentives and benefits. Strong instant messaging channels. How to Make a Call Center Agent Engagement Survey.

Contact Center 151

Contact Center Start-ups Technology Technology 151

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 94

Customer Experience CRM Finance Close the Loop 94

Intercom, Inc.

JANUARY 16, 2020

Are you building integrations yourselves? Andrey: We’ve built a lot of integrations ourselves. The core integrations, that people use a lot like JIRA, Slack, Confluence, we built and we want other people to build the integrations they need. One approach we have is that we provide the API for integration.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Totango

MAY 17, 2022

Integration with other areas of your business for seamless coordination between your sales department and other relevant departments, such as marketing and customer service. It integrates with many other popular apps, including Zoho’s business suite apps. For team collaboration, HubSpot integrates with Slack. HubSpot CRM.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Intercom, Inc.

JANUARY 28, 2020

GetAccept integrates into a company’s sales pipeline through partnerships with CRM and sales automation platforms, including Salesforce, HubSpot, Microsoft Dynamics 365 and others.

Sales 138

Sales B2B Engineering CRM 138

SurveySensum

SEPTEMBER 14, 2023

Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) ProProfs Survey Maker Versatile Survey Types Seamless Integration Extensive Templates Free sign up available Starts at $19 per month. 5) Doorbell.io 5) Doorbell.io

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Zendesk

MAY 5, 2022

Your employees can choose the channel that works best for them, and you can meet them where they are–whether that’s via email, internal help center, or even a Slack integration for support requests. Using a Slack channel or Slack integration to connect with support team members who can help.

Customer Service 98

Customer Service B2C Start-ups Legal 98

ClientSuccess

NOVEMBER 7, 2018

Slack, Intercom, Hubspot, and Pipedrive. The new ClientSuccess Zapier Zap templates include Slack, Intercom, Hubspot, and Pipedrive. Many, many more possible integrations using the ClientSuccess triggers and the thousands of Zapier Apps are now at your fingertips! Send new ClientSuccess pulse updates as Slack channel messages.

CRM 45

CRM Sales Technology Technology 45

SurveySensum

APRIL 21, 2023

This includes weak customer support, limited integrations, and a steep learning curve. As you can notice from the given reviews, the users point out the technical proficiency one must have to integrate Formstack with other tools. No integration with Active Directory to manage users. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Help Scout

JULY 6, 2021

Integrations with other tools and team features like internal notes and collision detection — a feature to prevent duplicate work — round out their top features. They also have some basic automations and integrations you can use to improve productivity. Best for Slack power users. They also have some features for IT support.

Social Media 65

Social Media Start-ups Outlook CRM 65

SurveySensum

OCTOBER 11, 2023

Exploring alternatives to AskNicely is crucial for you, as it allows you to address concerns such as poor customer support, limited customization options, and restricted integrations. Integration Capabilities: Investigate how well each alternative can integrate with your existing software systems and tools.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Totango

APRIL 6, 2021

We do not use Salesforce, we use HubSpot and we use the HubSpot integration in Totango. Our sales team does not use Totango directly but they do use Zoe by Totango through Slack. If you’re not familiar with Zoe, it is a way for anyone who’s not a Totango user to look up account information through Slack or other channels.

CRM 62

CRM Start-ups Education Touchpoint 62

Intercom

JANUARY 11, 2024

Resilience may be key to thrive in today’s field, but so is integrity, empathy, and an unwavering advocacy for the needs of both your customers and team. At Humio, we had a Slack, for example. At my last company, there was a Slack channel where they would drop every bit of feedback they got from customers on phone calls and emails.

Customer Service 86

Customer Service CX AI Start-ups 86

SurveySensum

JULY 2, 2023

SurveySensum, a unique channel for survey distribution, stands out by offering WhatsApp integration and other tools like Zapier, Salesforce, etc. Key Features Its seamless integration with Salesforce allows companies to sync their customer data into their CRM data and get a holistic view of customer relationships. Yes, it is.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Intercom, Inc.

JUNE 4, 2019

For instance, our marketing team drove product packaging research and surfaced the need for a Marketo integration and revenue reporting for our Premium tier customers. For instance, our Sales team surfaced major onboarding pains with Intercom’s Salesforce integration and we prioritized it as a result. or Slackspot.

Sales 187

Sales Gaming Education 187

ClientSuccess

OCTOBER 4, 2022

Integrations: Customer success has never been, nor will it ever be an isolated department. Investing in a tech stack designed for your team and your customers should be open-source in that it is easy for your internal tools (Slack, for example) and even other vendors to tap into the functionality of your new solution.

CRM 52

CRM 52

Intercom, Inc.

FEBRUARY 7, 2018

Today, we’re introducing a new two-way Slack integration that allows you to respond to leads super fast from the app you have open all day. It serves a simple purpose: notify you in Slack about relevant activity happening in Intercom, such as a new lead or conversation. Introducing the new Intercom + Slack integration.

Sales 166

Sales 166

SurveySensum

APRIL 5, 2022

Integrations. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Cons: APIs or technical support needed to integrate with third-party apps. It integrates with several apps and software like MailChimp, Salesforce, etc.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClientSuccess

MARCH 30, 2020

Now you have to find the CSM on Slack, ping them, make sure they’re free to talk, then figure out what technology you’re going to use to talk, e.g. Slack call/chat, Zoom, Phone, Skype, WhatsApp, etc. . Typically all of the latest information about the customer is either in the CSM’s head, their inbox, or their Evernote. .

Technology 52

Technology Technology Customer Experience 52