Zonka Feedback

JUNE 23, 2021

Surveys are the best way to collect information regarding how your customers feel about the products and services you provide them. You can do it through email surveys, SMS Surveys, website surveys, or set your devices like iPad, iPhones, tablets, and smartphones as kiosks at your location.

Customer Feedback 81

Customer Feedback 81

Zonka Feedback

FEBRUARY 16, 2023

Imagine the same thing happening when your customer is filling out a feedback form on Customer Feedback App in your restaurant or a lead giving you their information at an event using a Lead Capture Tool. What do you do?

Customer Feedback 98

Customer Feedback 98

Callminer

AUGUST 14, 2023

Voice of the customer analytics is crucial for businesses to gather insightful customer feedback, utilizing strategies such as surveys, social media listening, in-app reviews, live chat, and more.

Social Media 324

Social Media Voice of the Customer Customer Feedback 324

Lightico

NOVEMBER 3, 2021

Gone are the days when having a website or mobile app was a ‘wow factor’ seen ahead of its time. Lightico recently surveyed insurance professionals across the United States to gauge the state of digital insurance and see how many customers are actually using mobile solutions offered by their providers. Here 4 main reason why: 1.)

Contact Center 52

Contact Center Touchpoint Hospitality Hospitality 52

Qualtrics

NOVEMBER 6, 2020

Many companies with a mobile app are missing out on valuable customer feedback. Find out how you can take advantage and connect with customers using a mobile app survey. As the customer journey becomes more and more digitized , your mobile app should be a vital channel that supports your business goals.

Net Promoter Score 44

Net Promoter Score Close the Loop Customer Loyalty NPS 44

Zonka Feedback

DECEMBER 3, 2021

Over a decade, my family has participated in Jewelry Trade Shows & Events. We make many efforts to turn our exhibition interaction into an on-site sales platform. Before conceptualizing any exhibition, we always keep one thing in mind: ROI.

Sales 98

Sales 98

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. The challenge was finding the right time and place for these surveys. What are In-App Surveys?

Social Media 52

Social Media Start-ups Touchpoint Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. That’s not it. 5) Doorbell.io

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

NOVEMBER 29, 2023

To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. But do you know how to actually collect feedback in the app? What is in-app customer feedback?

Customer Feedback 52

Customer Feedback Touchpoint Customer Expectations Customer Experience 52

SurveySensum

AUGUST 31, 2023

SaaS satisfaction surveys help you do just that. Let’s journey into the realm of the top 7 SaaS customer satisfaction surveys that empower you in product adoption and SaaS customer retention. Relationship NPS Survey Why should you launch a relationship NPS survey? Excited to explore further?

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

SurveySensum

FEBRUARY 1, 2024

Consider the differe nces between each collection method, for example: Post-purchase surveys capture immediate reactions and pinpoint specific issues. Structured surveys collect quantitative data for easy analysis and comparison, while open-ended reviews uncover deeper qualitative insights and understand motivations.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

Start-ups 235

Start-ups Gaming Education Customer Retention 235

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

MARCH 20, 2024

It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. With industry-specific survey templates and customizable questions, beginners can design and launch surveys in just under 10 minutes. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

CSAT.AI

FEBRUARY 22, 2023

You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. But there are ways AI support apps can provide cost savings for you with less effort and wait. How You Can Get Multiple Benefits From One App CSAT.AI with customization options. The water’s fine.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

SurveySensum

JANUARY 4, 2024

The insights gathered from the survey should be properly analyzed in order to extract an action plan from it, especially the feedback gathered from the open-ended questions. And the best part – since they were selling the funds from their own bank’s Websites/Apps, they didn’t have to pay any commission to their partners.

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

Customer Think

DECEMBER 27, 2023

Survey finds 63% of consumers shopped via mobile apps this Cyber Weekend, compared to 57% who expected to Glassbox, a leading provider of digital experience intelligence for web and mobile applications, announced the results of a new consumer shopping survey, “Digital Holiday Shopping Experiences: Expectations vs. Reality.”

Customer Loyalty 52

Customer Loyalty 52

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Customer Satisfaction 83

Customer Satisfaction Sales 83

SurveySensum

NOVEMBER 23, 2023

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Intercom, Inc.

NOVEMBER 17, 2021

The Article Search app has been redesigned as an integrated Help Center experience that drives better self-serve support by allowing your customers to either search or browse your Articles from directly within the Messenger. Boost engagement by triggering Messenger apps after conversations. Get started from the app store today!

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

Intercom, Inc.

JUNE 28, 2018

Creating the ideal customer experience, while trying to maximize survey response rates can feel like competing interests. A simple survey immediately after an event is ideal as long as you’re not distracting the user from taking a more important action. We have apps built by AskNicely , Wootric , and Typeform.

Customer Feedback 216

Customer Feedback Sales Customer Experience 216

SurveySensum

NOVEMBER 17, 2023

Let’s say you run a fitness company, and you just launched your first app to boost user accessibility. Excitedly, you and your team poured your energy into designing what you thought was the perfect app. Surprisingly, at launch at app didn’t see much success and the initial user reviews were full of frustration and disappointment.

Touchpoint 52

Touchpoint Net Promoter Score Customer Satisfaction Customer Feedback 52

CommBox

NOVEMBER 9, 2023

The Customer Satisfaction app makes it easy to send simple engaging satisfaction surveys to customers across all communication channels (e.g. a survey question after a conversation, such as: “How well did our customer service representative answer your question or solve your problem?”).

Customer Satisfaction 52

Customer Satisfaction Customer Service 52

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. These surveys are embedded directly on your website.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

AUGUST 3, 2023

Look for customization options to tailor surveys to your needs. 5) Usabilla €10,000 per year Free trial available Chat, Email, Mobile App, etc. – Delighted Start at $224 / month Free trial available Live chat, contact form, help center, etc. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 15, 2023

So, you launched a product feedback survey to identify pain points and improve your product. After gathering and analyzing your survey data, with the help of a robust product feedback platform, you realized that users are leaving because your tool doesn’t provide real-time team collaboration. . Ouch, right?

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Check out all the integrations below, or Admins can use this link to visit the Survey Hub directly and get started pulling in new data! Pull over Competitors data!

Start-ups 83

Start-ups AI 83

SurveySensum

APRIL 16, 2024

Whereas, chat apps like Slack or Teams allow for simple and quick questions and clarifications. While testers gain more app functionality knowledge by sitting with engineers, the engineers understand the quality risks better. Online survey tools like SurveySensum make it easy to collect regular peer feedback on work.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Help Scout

AUGUST 22, 2023

With microsurveys, you can quickly set up short, in-app surveys to capture customer feedback at key moments and close the loop directly from Help Scout. Read the full article

Customer Feedback 64

Customer Feedback Close the Loop 64

Zendesk

SEPTEMBER 21, 2023

PlentyMarkets App by LEAFWORKS PlentyMarkets App by LEAFWORKS (Support) links Plentymarkets customers and their order history to your Zendesk tickets. The Plentymarkets app automatically checks and links Plentymarkets users from all different marketplaces and their order history directly to Zendesk tickets.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

Intercom, Inc.

JUNE 28, 2018

Creating the ideal customer experience, while trying to maximize survey response rates can feel like competing interests. A simple survey immediately after an event is ideal as long as you’re not distracting the user from taking a more important action. We have apps built by AskNicely , Wootric , and Typeform.

Customer Feedback 178

Customer Feedback Sales Customer Experience 178

Customer Think

AUGUST 29, 2021

million apps. A survey conducted by Bank of America in the United States that 91% say their smartphone is very important, and for 60%, it is more important than their daily coffee. The smartphone has over 1 billion active users worldwide and markets over 2.5 Mobile smart devices have changed the way we work. The […].

Technology 115

Technology Technology 115

Fonolo

OCTOBER 22, 2020

Radial’s consumer insights survey indicated that 39% of shoppers intend to start their holiday shopping in October and early November, while 30% say they will begin on Black Friday and Cyber Monday. . With consumers avoiding brick-and-mortar shops, many have turned to apps to browse and make purchases. Morning Consult.

Retail 133

Retail E-commerce Social Media Finance 133

Zonka Feedback

JULY 3, 2023

Discover various types of popup surveys and the essential popup survey questions you should be asking your customers. However, it is crucial to have a way that lets you capture their feedback in the moment while they are exploring your product, app, or website.

Customer Feedback 52

Customer Feedback 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52