Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Let’s get started!

AI 83

AI Start-ups 83

ECXO

APRIL 18, 2024

Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture. And has always focused on the products they could develop instead of the customers really needed. The product development team, once indifferent to customer feedback, started to pay more attention to it.

Customer Experience 101

Customer Experience Start-ups Customer Feedback Sales 101

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Intercom, Inc.

SEPTEMBER 23, 2020

Establish guiding principle. First, to take subjectivity out of our design decisions, we aligned on the key principle to guide our thinking: “No black boxes”. Look outside your product. We analyzed exit feedback from people who churned to understand what’s missing. Test your assumptions. Lessons learned on this journey.

Start-ups 232

Start-ups Engineering Customer Feedback 232

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? Generate a URL that will invite your teammates to Lumoa for you Paste that URL anywhere, such as into Slack, Teams, or an email Watch as new people join and get excited about your customers feedback Using this new feature is quite simple. Arrow sign for Topic Impacts – added to this guide.

Touchpoint 83

Touchpoint Actionable Insights Start-ups Customer Survey 83

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. When it comes to consistency in product and service delivery, establishing clear standards is key.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Intercom, Inc.

NOVEMBER 2, 2020

But if you’re a product designer starting out on a new project, you might find yourself with a blank page, and the job of drawing the map: of defining the high-level design direction that your team is going to use to chart their course. What’s more, most products that require this level of mapping can get complicated quickly.

Start-ups 289

Start-ups Engineering 289

Futurelab

MARCH 20, 2022

Today’s post includes an excerpt of a guide I wrote for GetFeedback in November 2020. The original guide can be found here , and a video excerpt can be found here. Product design is nonsensical if the customer’s voice isn’t brought into it. Customers buy and use your products thinking they will solve a specific problem for them.

Customer-Centric Organization 130

Customer-Centric Organization Customer Feedback Gaming Customer Experience 130

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Events marked “Done” now highlighted on Impact page! and we can migrate your old account to a new one.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Inside Customer Service

JUNE 23, 2022

This guide summarizes what I've learned about getting customers to give you a second chance after a service failure. It's typically necessary after a service failure, which is a catch-all term for something the customer believes went wrong, whether it's a defective product or service, a restrictive policy, or a rude employee.

Customer Acquisition 162

Customer Acquisition Social Media Customer Retention Start-ups 162

Help Scout

AUGUST 22, 2023

An introductory guide on how to collect user feedback: tools to use, questions to ask, and how to use feedback to build your product. Read the full article

75

75

Inside Customer Service

MARCH 3, 2022

Customer experience includes customer service and also product design, marketing, delivery, and any other part of the company that the customer interacts with in some way. Defective products sourced by merchandising. Writing advertising copy that exaggerated a product's attributes and dissatisfied customers. Email Address.

Customer Service 189

Customer Service Customer Experience Start-ups Customer Feedback 189

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision. What’s the warranty?

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Intercom, Inc.

JANUARY 18, 2023

Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit. “The You can use product analytics to discover new areas for research. Organizing customer feedback.

Customer Acquisition 118

Customer Acquisition Customer Retention Actionable Insights Customer Feedback 118

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. The result?

Construction 52

Construction Social Media Engineering Actionable Insights 52

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback.

B2B 118

B2B Customer Feedback Start-ups B2C 118

Zendesk

MARCH 18, 2024

Without employees to build the products, sell the products, service the products, or deliver the services, you have no customer experience. Without them, employees (and leaders) go about their days without a north star or a guiding light to make sure they always know what’s right and what’s wrong. Every time.

Customer Experience 52

Customer Experience Touchpoint Customer Feedback CX 52

Zonka Feedback

JULY 14, 2022

Once you are done investing all the time, money, and effort into developing a groundbreaking product, you need an excellent customer feedback strategy that will guide you on the way forward. The process of developing a new product is closely compared to chess. What is a Customer Feedback Strategy?

Customer Feedback 98

Customer Feedback Customer Service 98

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Actionable Insights 83

Actionable Insights Start-ups Customer Experience 83

SurveySensum

MARCH 28, 2024

But, with the pressures of academic life bearing down, adopting effective strategies for student productivity isn’t just desirable, it’s essential. Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress.

Construction 52

Construction Gaming Education Start-ups 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Zendesk

MARCH 7, 2024

In this guide, we cover workforce management in detail so you can traverse the tightrope of your day-to-day operations. Workforce management Workforce management is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations.

AI 52

AI Customer Satisfaction CX Construction 52

Intercom, Inc.

SEPTEMBER 6, 2022

This is the seventh post in a series exploring our product principles. By shrinking the size of each step, we tighten the feedback loop and set ourselves up to learn and adjust much faster if we need to. This made the feature far more tangible and customers were able to give specific feedback about the product gaps and improvements.

Engineering 138

Engineering Start-ups Gaming Sales 138

Intercom, Inc.

MAY 26, 2021

How you do it is more difficult to measure, but just as important – and is guided by your values. . “Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action” It’s usually easy to live by your values in good times. Our values guide us .

Start-ups 138

Start-ups Engineering Sales Customer Feedback 138

Fonolo

SEPTEMBER 13, 2022

Now, think about how many ripe opportunities you have to ask for customer feedback. You might confuse them with net promoter score or cSAT, but post-call surveys are a much more specific way to gather real-time feedback. An after-call survey is a feedback request given to a customer immediately after a call. Thousands, right?

Net Promoter Score 150

Net Promoter Score Contact Center Hospitality Hospitality 150

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. These behaviors will guide our strategy as we continue to evolve and innovate.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Fonolo

SEPTEMBER 14, 2021

No matter what product or service you offer, your approach needs to be nothing short of “customer-obsessed.”. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. Clear expectations and targets help guide agents so they can all handle customers in a consistent manner.

Customer Service 142

Customer Service Business Growth Customer Feedback Customer Satisfaction 142

SurveySensum

NOVEMBER 17, 2023

To find out, you quickly launched product feedback surveys to analyze the data efficiently. This proves that the importance of collecting product design feedback isn’t just a checkbox in the development process – it’s the compass that guides you through the ever-changing landscape of user expectations.

Touchpoint 52

Touchpoint Net Promoter Score Customer Satisfaction Customer Feedback 52

SurveySensum

DECEMBER 8, 2023

So, it’s actually not just about the product itself; the overall customer experience plays a pivotal role in influencing their decision to return and make additional purchases. Unlike generic promotional videos, which often focus on the product or service itself, customer-centric videos place the customer at the heart of the narrative.

Sentiment Analysis 59

Sentiment Analysis Customer Feedback Actionable Insights Touchpoint 59

Lumoa

OCTOBER 5, 2022

To learn more about how to share cards and data, please refer to our guide that goes over How to Share Dashboards and Cards in more detail. You can invite as many people as you want to see your customers feedback, at no additional cost. Filter assigned feedback on the Impact Page. New incremental topic modeling.

Close the Loop 83

Close the Loop AI CRM Voice of the Customer 83

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. Let the product be your sales guide. Making it work means taking a product-led approach , so it might not suit every business. “You

Sales 205

Sales Engineering Legal Manufacturing 205

Zendesk

SEPTEMBER 20, 2023

For example, Wine.com provides live assistance from sommeliers to guide customers toward the right wines. In this engaging episode, Wallace also talks about defining customer personas and needs, the tools and methods Wine.com uses to gather and share customer feedback, and the importance of community building.

Customer Feedback 85

Customer Feedback Customer Loyalty Customer Experience 85

Fonolo

SEPTEMBER 28, 2022

Every call center knows customer feedback is precious. Keep reading—we’ll guide you through everything you need to know to write a successful after-call survey! An after-call survey is a series of questions requesting customer feedback right after an interaction. Product satisfaction. 6. Use a Good Software Product.

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support. Create a customer feedback loop.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

PeopleMetrics

JULY 17, 2018

A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). VoC, on the other hand, provides daily customer feedback that allows the organization to discover that the feature was a favorite in real time and that customers value it as part of their daily experience.

VOC 210

VOC CEM CX Customer Feedback 210

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Get those reviews into Lumoa with our step by step guides, and start analyzing the open text today: Check out the guide for our integrations hub! Recent webinars!

Start-ups 83

Start-ups AI 83