features 
Intercom, Inc.
JANUARY 31, 2023
☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We always believe the best way to cut through the hype is by putting real features in the hands of our customers. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.
ECXO
APRIL 18, 2024
Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.
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Intercom, Inc.
DECEMBER 10, 2019
Essentially, any project you work on results in the shipping of a change to the product (usually but not necessarily a feature). This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business.
TeamSupport
APRIL 17, 2024
When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.
Speaker: Wes Bush, Author of "Product-Led Growth"
What features do their strategies have that allow them to see continued success in this ever-changing market? Zoom, Stripe, and Airtable are all examples of software companies with strong PLG strategies. But what else do they have in common?
Intercom
FEBRUARY 27, 2024
Today we are delighted to announce an exciting set of new capabilities, metrics, and improvements to the reporting features in Intercom. Alongside these new insights, we are unveiling powerful new chart types and chart drill-in features that allow users to get conversation-level insights from charts and reports.
Customer Service Life
DECEMBER 20, 2023
As much as I’d love to wave my hand to implement new features on the spot, it’s not always possible. Feature Requests – When customers want our product to do something it wasn’t designed to do. I aim to review the feature request tickets at least once a month to understand what customers are asking for.
Speaker: Liz Love, Chief Commercial Officer at ProdPad
We all struggle with stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity. As product managers, we all seem to experience similar pain points in our day to day lives. But what if there was a secret ingredient that could help us reduce these problems and live happier work lives?
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
Being able to consolidate and properly manage your customer feedback will help your team gain efficiency, and allow them to prioritize certain feature requests and aspects within the product development process.
Speaker: Matt LeMay - Product Coach and Consultant, Author of Product Management in Practice and Agile for Everybody
Just about every organization is trying to make the shift from "output-focused" product teams (often known as "feature factories") to "outcome-focused" product teams focused on the actual value they can deliver to the business and its customers. You'll learn: How to think of outcomes and output as a system, not a zero-sum choice.
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
They are supposed to focus primarily on customer needs and only secondarily on technology and features. Join Bruce McCarthy, co-author of Product Roadmaps Relaunched and Founder of Product Culture, as he discusses: How feature roadmaps can lead to failed products. What an effective roadmap is and is not.
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This playbook features tips from industry leaders and outlines all the steps needed to create a best-in-class onboarding experience. Customer onboarding is a very crucial – yet sometimes overlooked – step in the customer journey. A successful customer onboarding process improves efficiency, increases capacity and decreases churn.
Advertiser: Vanilla Forums
Crucial enterprise community features to look for when assessing vendors. This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. How community addresses key challenges.
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The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
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