Remove 2020 Remove Artificial Intelligence Remove CEM Remove Predictive Analytics
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Customer Experience Strategy: An A to Z Glossary

Lumoa

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Do you love CEM as much as we do? So let’s start! ACT ON CUSTOMER FEEDBACK!

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Do you love CEM as much as we do? So let’s start! ACT ON CUSTOMER FEEDBACK!