2020 CEM CX Transformation Machine Learning 
Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Do you love CEM as much as we do? Why is NPS ® going up or down?
Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Do you love CEM as much as we do? Why is NPS ® going up or down?
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