Remove 2020 Remove Machine Learning Remove Social Media Remove Structured Data
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Customer Experience Strategy: An A to Z Glossary

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. social media You might be wondering why social media is on the list.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. social media You might be wondering why social media is on the list.