Execs In The Know

APRIL 23, 2021

Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Understanding and looking after your employees’ needs and concerns will ultimately lead to better customer experiences. Movement along the K?bler-Ross

Innovation 93

Innovation CX VOC Outlook 93

Execs In The Know

DECEMBER 6, 2021

They tire of making excuses, feel bad they can’t provide a better customer experience, and know it will impact their service score. Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. Driven behaviors (customer behaviors and employee performance). www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They tire of making excuses, feel bad they can’t provide a better customer experience, and know it will impact their service score. Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. Driven behaviors (customer behaviors and employee performance). www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52