2022 ML NPS Sentiment Analysis 
SurveySensum
JULY 15, 2022
No analysis of the data collected. Not for NPS, CES, and CSAT surveys – only for marketing surveys and forms. Top 10 Typeform alternatives in 2022. #1 It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. Let us take a look into it. Here’s why.
Lumoa
FEBRUARY 14, 2024
From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences.
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