ICMI Expo 2019 Conference Roundup
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MAY 21, 2019
ICMI Expo 2019 took place from the 13 th -16 th May at the rather glamorous Diplomat Resort, Hollywood Beach, Florida. Takeaways : Love it or loathe it, NPS isn’t going anywhere – use it in a mix of metrics to benchmark and measure customer loyalty. Andrew Gilliam – Ho hum No More: Re-imagining Customer Surveys to Drive Results.
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