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What is Voice of the Customer? 25 Experts Give Best Practices

Callminer

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. Leverage SMS for customer feedback. Usually executed in person, on the phone, or through email. Emails can get lost in the shuffle.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

After holding multiple global leadership roles within the top Customer Research organizations, Nick Lygo-Baker founded Paradigm CX Ltd. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. LinkedIn : [link] /. Website : [link].