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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? So, rather than relying on human decision-makers, they will use AI and technology to make these decisions. Guess what? Click here.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer.