Survey Health Is Everything. The Success of Your VoC Program (And Probably Your Job) Depends on It.
PeopleMetrics
OCTOBER 29, 2019
A healthy transactional B2C survey will have a response rate of at least 5%; at PeopleMetrics, our range is 5% to 18% for B2C. Survey answers should elicit information that you specifically need from the customer without confusing them. Could you please tell us, in your own words, about your check-in experience?”
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