article thumbnail

5 must-have features in your social selling platform

Sprinklr

A good social selling program encourages genuine interactions in a compliant manner. It is not about selling at all costs, but about generating conversations, engagement, participation, while simultaneously supporting social listening and addressing the pain points of the audience. Social selling is not a fad.

article thumbnail

Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance. That’s the cherry on top!