Remove Business Growth Remove Contact Center Remove Unstructured Data Remove Voice of the Customer
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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. What’s a Business To Do? It’s literally a frontline touchpoint that impacts the bottom line of an organization.

article thumbnail

Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. What’s a Business To Do? It’s literally a frontline touchpoint that impacts the bottom line of an organization.