article thumbnail

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

Multichannel and Omnichannel Software. Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

article thumbnail

SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Business Seeks PR Software to Monitor Brand Across All Media. Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Need : Customer service software, sales tools, omnichannel software, live chat software. Shopify Plus.