Top 150 Global Customer Experience Thought Leaders and Influencers of 2020
SurveySensum
JULY 14, 2020
She has authored and co-authored many books and has been quoted in multiple channels such as NYTimes, USAToday, Forbes, CRM Magazine, and more. Jim Bass is a passionate CX Leader with over 30 years of experience in harnessing the power of VOC and VOE to enhance the customer experience. LinkedIn : [link]. Website : [link].
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