CEM Structured Data Touchpoint Voice of the Customer 
Lumoa
FEBRUARY 9, 2023
Customer-Centricity Customer centricity refers to customer-oriented culture in the company. The essentials include the shared targets, shared understanding, and the voice of the customer program implemented across the organization.
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. Do you love CEM as much as we do? Dive deeper into the definition , Check these awesome graphs to understand it better.
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. Do you love CEM as much as we do? Dive deeper into the definition , Check these awesome graphs to understand it better.
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