SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Totango

NOVEMBER 3, 2021

This provides you with insight into customer satisfaction, helping you predict how likely customers are to renew their subscriptions or churn if other factors remain stable. Thus, NPS data provides valuable business insight into both customer brand advocacy and customer loyalty.

Net Promoter Score 97

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 97

Totango

NOVEMBER 3, 2021

This provides you with insight into customer satisfaction, helping you predict how likely customers are to renew their subscriptions or churn if other factors remain stable. Thus, NPS data provides valuable business insight into both customer brand advocacy and customer loyalty.

Net Promoter Score 96

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 96

Totango

NOVEMBER 3, 2021

This provides you with insight into customer satisfaction, helping you predict how likely customers are to renew their subscriptions or churn if other factors remain stable. Thus, NPS data provides valuable business insight into both customer brand advocacy and customer loyalty.

Net Promoter Score 94

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 94