ICMI Expo 2019 Conference Roundup
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MAY 21, 2019
ICMI Expo 2019 took place from the 13 th -16 th May at the rather glamorous Diplomat Resort, Hollywood Beach, Florida. Jenny Dempsey – Create a Culture of Self Care in your Contact Center. Takeaways : Love it or loathe it, NPS isn’t going anywhere – use it in a mix of metrics to benchmark and measure customer loyalty.
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