MattsenKumar

FEBRUARY 3, 2023

As customer experience (CX) and customer loyalty become increasingly important for businesses, especially contact centers, it is essential to implement quality monitoring strategies to ensure that customer expectations are met. This helps contact centers identify areas that need attention and make improvements.

Mystery Shopping 52

Mystery Shopping CX Contact Center Social Media 52

CX Journey

NOVEMBER 2, 2016

Mystery shop yourself There are many different ways to do this work yourself. We suggest conducting this mystery shopping during your busiest period. Your call center : Call your own contact center both during a slow and a busy period. Is it the kind of space you’d be comfortable in?

Mystery Shopping 67

Mystery Shopping Customer Experience Contact Center Customer Feedback 67

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132