3 patient experience problems that can be tackled with CX solutions
Qualtrics
SEPTEMBER 23, 2019
For example, one large communications firm embraced both the voice of the employee (VoE) and VoC and, as a result, saw its employee Net Promoter Score (eNPS) go up 60 points in one location. Investing in customer experience (CX) means improving policies and procedures — and can help improve the employee experience.
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