Customer Acquisition Net Promoter Score Outlook Touchpoint 
Intercom
FEBRUARY 15, 2023
“Customer satisfaction (CSAT) is a measurement that reveals how happy your customers are with your business: from your product or service to the experience you provide throughout the customer journey” Because customer happiness should be at the center of every business, customer satisfaction is an important metric to monitor.
SugarCRM
FEBRUARY 9, 2023
Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. A growing customer CLV—entailing a low churn rate—means that customers are happy with your collaboration. Customer acquisition cost (CAC). What to Use Churn Rate for?
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