Remove Customer Experience Remove Iowa Remove Sales Remove Touchpoint
article thumbnail

What Do Customers Secretly Say About Your Customer Experience?

PeopleMetrics

Although many of the symbols have disappeared over time, here are a few that were catalogued (from the Hobo Museum in Britt, Iowa): Such symbols allowed hobos to relay relevant information to each other, in a language only they could understand. Second: What hobo cryptography has to do with customer experience strategy.