Customer Bliss

JANUARY 5, 2016

The power of social listening – in person or online – has an increasingly high impact on purchase decisions. Customers yield to the reviews and feedback of others who have experienced your business to drive nearly 80% of their buying decisions. Did your actions prove your commitment to them? Honored, distrusted, ignored?

Social Listening 53

Social Listening Outlook Social Media Innovation 53

Customer Bliss

JANUARY 5, 2016

The power of social listening – in person or online – has an increasingly high impact on purchase decisions. Customers yield to the reviews and feedback of others who have experienced your business to drive nearly 80% of their buying decisions. Did your actions prove your commitment to them? Honored, distrusted, ignored?

Social Listening 40

Social Listening Outlook Social Media Innovation 40

Customer Bliss

JANUARY 5, 2016

The power of social listening – in person or online – has an increasingly high impact on purchase decisions. Customers yield to the reviews and feedback of others who have experienced your business to drive nearly 80% of their buying decisions. Did your actions prove your commitment to them? Honored, distrusted, ignored?

Social Listening 40

Social Listening Outlook Social Media Innovation 40