Remove Customer Feedback Remove Customer Journey Map Remove Sentiment Analysis Remove Voice of the Employee
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A journey to highly commended #CX Leader of the Year 2021

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Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer. Surveys were also used to capture Voice of the Employee. Drive improvements Rollout of key initiatives: 1. Built CX awareness 3.