Customer Experience Management: An Exclusive Interview with Micah Solomon
SugarCRM
AUGUST 19, 2020
Instead of folding under the current crisis, they’ve turned their contact center (what they call their “Customer Loyalty Team”) into an “Ask Me Anything” brigade. You go above and beyond to help a company, including going in hands-on as an undercover mystery shopper. . Solomo n: Yes!
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