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Remove Customer Relationship Management Remove Customer Survey Remove NPS Remove Structured Data
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What is customer experience optimization? (+3 actionable tips)

Zendesk

FEBRUARY 10, 2022

There are three main factors that make up experience optimization: Web experience optimization: using quantitative and qualitative data collection tools (like Google Analytics and customer surveys) to determine how your website or app can be improved upon. Set up tools for collecting customer data.

Customer Experience 98
Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98
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