Lumoa

FEBRUARY 16, 2023

Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Customer experience templates, customer survey templates, or customer satisfaction survey templates allow you to make informed decisions on improving the customer journey.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Zendesk

FEBRUARY 10, 2022

Customer experience optimization is the process of gaining a deep understanding of your customers and enhancing the customer journey across all touchpoints. In short, it’s adopting a customer-centric mentality. Set up tools for collecting customer data.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Which Topics Are Most Important for Your Customer Service Department in 2017? contactcenter #2020trends Click To Tweet.

Contact Center 176

Contact Center CX Social Media Omnichannel 176