Customer Satisfaction Invoicing NPS Touchpoint 
Totango
MAY 6, 2022
We’ll define customer health score, what metrics go into it, and what it tells you about customer accounts. Then we’ll lay out some steps you can take to improve customer health scores. What Is Customer Health Score? Different customer health metrics can be selected and combined to create a customer health index.
ClientSuccess
MAY 8, 2019
Identify the features/feature sets that provide the most tangible value (“value features”) for your customers and deliver the outcomes they desire. Customer Engagement. Frequency of engagement a customer has with your team across a number of touchpoints (email, phone, meetings, chat). Net Promoter Score (NPS)*.
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