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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer-Centricity Customer centricity refers to customer-oriented culture in the company. The essentials include the shared targets, shared understanding, and the voice of the customer program implemented across the organization. Share data and results of the customer experience analytics in an easy-to-use tool.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. Share data and results of the customer experience analytics in an easy to use tool.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. Share data and results of the customer experience analytics in an easy to use tool.