The CSAT: Measuring Customer Satisfaction in a Contact Center
Hodusoft
JANUARY 4, 2023
We can call these customer satisfaction measures as customer experience (CX) metrics. In this blog, we will be looking at one particular CX metric, the CSAT (customer satisfaction). Businesses directly ask the relevant consumer base to score their satisfaction with an event, product, or service to measure CSAT for a contact center.
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