How Has CX Evolved and How Should it Impact Your Company’s Growth and Leadership?
Customer Bliss
AUGUST 3, 2018
There’s still a need to raise the game on the science. Rob shares some responses from leaders who were at an NPS Loyalty Forum event (I was in attendance as well), where Rob asked the same question. Spend time determining your customer lifetime value. What Do You Know Now That You Wish You Knew Then?
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