Florida, Innovation, Social Media and VOC

Best Practices for Protecting Your CX Program During Economic Volatility

Execs In The Know

MAY 2, 2022

According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”. Get Smart About VoC and Business Intelligence. While you might already use questionnaires or surveys, consider adding additional elements to your VoC program to create a more robust feedback engine.

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MROC ‘n Roll: Generating Social Connectivity and Valuable Insights from Employee and Customer Communities

Beyond Philosophy

AUGUST 9, 2016

Innovative, social techniques are core to employee VOC programs. An excellent example of an organization which drives customer and employee advocacy through social engagement is TD Bank. Wendy Arnott, TD Bank’s VP of Social Media and Digital Marketing, has built a social media program from the inside out.

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Best Practices for Protecting Your CX Program During Economic Volatility

MROC ‘n Roll: Generating Social Connectivity and Valuable Insights from Employee and Customer Communities

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