CEMs vs. CRMs (And Why You Need Both)
PeopleMetrics
DECEMBER 12, 2017
Best when accessed by all employees at a company (not just one team or department), t he ultimate objective of a CEM system is to cultivate and improve customer satisfaction and loyalty by connecting your organization to the real-time Voice of The Customer (VoC). Talk to David. P.S. What did you think of this blog post?
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