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DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Are we keeping our CX vows to customers and employees? Step #4: Develop a digital transformation strategy Now that your current capabilities and future goals have been collected, it’s time to act.

CX 26

CX Customer Journey Map Customer Retention VOC 26

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. We’re moving towards personalized omnichannel experience in B2B customer journeys. It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. We’re moving towards personalized omnichannel experience in B2B customer journeys. It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64