Zendesk
MAY 12, 2021
When it comes to minimizing poor experiences and increasing retention , customer retention software can come in handy. This type of technology helps team members across departments provide positive service experiences—no matter how a customer interacts with your business—reducing the chance that a customer will leave.
Intercom, Inc.
NOVEMBER 18, 2020
With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction. In fact, we discovered that 33% of customer support conversations are currently assisted by automation, and there’s a clear demand for more.
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Aquire
NOVEMBER 11, 2021
Calculate your CSAT score by dividing the number of positive responses — in this case ‘4 satisfied’ and ‘5 very satisfied’ (using the two highest values on feedback surveys is the most accurate predictor of customer retention) — by the total number of responses and multiplying by 100. But it doesn’t end there.
Totango
JUNE 26, 2020
COVID-19’s effect on customer churn may have already begun, but there is still plenty you can do to increase customer engagement and retain the customers you have worked hard to win. Lean on Customer Data Segment Your Customers Be Proactive Communicators Be Flexible Revisit Goals and Success Points.
Lumoa
AUGUST 23, 2021
Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.
Intercom, Inc.
DECEMBER 28, 2022
For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Davin O’Dwyer , Senior Managing Editor.
Aquire
MAY 24, 2021
percent in 2020, compared to 2019. At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. There’s a number of other ways airlines can use technology to create innovative experiences for their customers, too. Delta Airlines.
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