Remove 2020 Remove Machine Learning Remove Predictive Analytics Remove Structured Data
article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.