2021 Customer Feedback CX VOE 
Execs In The Know
MAY 18, 2021
Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions including keynotes, case studies, and breakout groups, as well as four very powerful and timely panels, each one hosted by COPC Inc. The Importance of Research to the Modern CX Executive .
Execs In The Know
DECEMBER 6, 2021
They tire of making excuses, feel bad they can’t provide a better customer experience, and know it will impact their service score. Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. Driven behaviors (customer behaviors and employee performance).
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Execs In The Know
DECEMBER 6, 2021
They tire of making excuses, feel bad they can’t provide a better customer experience, and know it will impact their service score. Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. Driven behaviors (customer behaviors and employee performance).
Execs In The Know
APRIL 23, 2021
Employee research, such as the Discrete Emotions Questionnaire (DEQ), quantifies your teams’ emotions and challenges, and will help you determine when the time is right to leverage your employees for CX innovation. Once these hurdles are eliminated, teammates are well-equipped to contribute to the CX improvement mission.
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