Remove 2021 Remove Innovation Remove VOE Remove Voice of the Customer
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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most.

VOE 83
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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

They tire of making excuses, feel bad they can’t provide a better customer experience, and know it will impact their service score. Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. 3: Discover What is Really Valued. Interested in learning more? www.medallia.com.

article thumbnail

Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

They tire of making excuses, feel bad they can’t provide a better customer experience, and know it will impact their service score. Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. 3: Discover What is Really Valued. Interested in learning more? www.medallia.com.