The Evolution of Customer Relationship Management: A Look at the Last Five Years
SugarCRM
MAY 25, 2023
Click here to take the 2023 State of CRM survey. The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots. 5 Ways Customer Relationship Management Has Evolved Over The Past Five Years 1.
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