Artificial Intelligence in CX Learning
ClearAction
JUNE 25, 2023
My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. What was good in 2010 is probably not best in 2023.
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