Remove 2026 Remove Outlook Remove Predictive Analytics Remove Touchpoint
article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. From a global market worth $9.5

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. From a global market worth $9.5