Voice of the Future: How Speech Analytics is Reshaping CX
MattsenKumar
SEPTEMBER 21, 2023
The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 percent.
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