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Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Transformative Impacts on Customer Experience Speech Analytics Software usage in different business areas will initiate positive customer engagement. billion in 2027 at a compound annual growth rate (CAGR) of 17.3

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Seamless Connectivity: Exploring the World of IP PBX for Hosted Service Providers

Hodusoft

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. The high level of reliability translates into minimal downtime, boosting productivity and enhancing customer satisfaction. Hosted IP PBX systems are highly reliable.