2027 Business Growth Contact Center Customer Satisfaction 
Fonolo
JANUARY 18, 2022
Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!
MattsenKumar
SEPTEMBER 21, 2023
Empowering Businesses with Real-Time Solutions Identifying and rectifying pain points immediately is invaluable. IDC states that companies using real-time analytics see a 25% increase in customer satisfaction. Real-time interactions develop a sense of trust among customers for the brand. billion in 2022 to USD 5.1
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